Privacy Policy

The Tourism Group Pty Ltd is committed to protecting user privacy. We understand and appreciate that visitors and users of this website are concerned about their privacy and confidentiality and security of any information that may be provided to us.

 What information we may collect

The Tourism Group collects your personal information to facilitate the booking of Brisbane Welcome Team services.

The Tourism Group  may (but without limitation) collect the following personal information: your full name, street, postal, email address, telephone contact details and if provided all credit card details such as card holder, card number, expiry date and card type.

The Tourism Group may also collect information to facilitate the sale of visitor information centre merchandise and other products.   The Tourism Group does not collect, nor does it store information relating to visitor information centres on this web portal.   The information we do collect in our role with visitor information centres is stored in the NewBook web portal.   The privacy policy for NewBook is found here.

 How we may use/share your information

The Tourism Group may use your personal details and information in any of the following capacities: 

  • facilitate the organisation of Brisbane Welcome Team services

  • facilitate the sale of merchandise and other products

The Tourism Group may release your personal information in any of the following instances: 

  • to Brisbane Airport Corporation

  • to third parties owning the merchandise and other products to be procured; and

  • if required by law.

How we secure your personal information

We take reasonable steps to ensure the security of the information and prevent unauthorised access to your information.  We cannot, however, give any guarantees or warranties about the security of your information and we will not be held liable for any loss or damage that you may suffer as a result of any unauthorised access.

The Tourism Group protects your personal credit card details and other information with the latest Secure Socket Layer (SSL) encryption technology. SSL encrypts information to prevent it being read in transmission over the Internet.

Use of Cookies

Cookies are pieces of text that are transferred into the memory of your computer to store preferences, record session information and collect information on how you visit and access our website.

The use of cookies can improve the efficiency of navigation of our website and generally assist in providing services to you in the most convenient and prompt manner.

The Tourism Group reserves the right to change modify this Privacy Policy at any time by updating this policy on our website without any other form of notice.

If you have any queries or concerns regarding out privacy policy please contact This email address is being protected from spambots. You need JavaScript enabled to view it.