Operating Visitor Information Centres

The Tourism Group is currently contracted to operate three of Australia’s busiest Accredited Visitor Information Centres. They include:

Brisbane Airport – Domestic and International Terminals

The Tourism Group continues its award-winning operation of the Accredited Explore Centres at both the International and Domestic Terminals of Brisbane Airport. Brisbane Airport Corporation first appointed Southern Queensland Tourism a subsidiary of The Tourism Group in 2002, expanding from the International Terminal to also provide visitor services at the Domestic Terminal and establish Australia’s leading Airport Ambassadors program of volunteers.

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Western Australian Visitor Information Centre

The operation of the accredited visitor centre for Tourism Western Australia was awarded to The Tourism Group in mid-2018. Our Western Australia team operates the Western Australian Visitor Information Centre, located in the heart of Perth’s city centre.

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Our Mission

Our core values are:

  • Operate to the gold standard of visitor information services
  • Deliver excellence in customer service – every day for every customer
  • Engage with industry peers; stay informed of best practice
  • Keep abreast of new technology options for ways to complement personal and digital resources for visitor information delivery