About Us
Our Vision
Creating Tourism Potential
Our Mission
To encourage, provide guidance, and educate in order to improve and develop visitor services in the tourism industry
ISO 9001
The Tourism Group is proud to be ISO 9001 certified.
ISO 9001 is a globally recognised standard for quality management. It helps organisations of all sizes and sectors to improve performance, meet customer expectations and demonstrate their commitment to quality. Its requirements define how to establish, implement, maintain, and continually improve a quality management system (QMS).
Our Story
2001
Directors Wayne Clift, Paul Manias and Mark Greaves form Southern Queensland Tourism (SQT).
2002
SQT commences operations at the Brisbane Airport International Terminal Visitor Information Centre.
2003
SQT commences operations at the Brisbane Airport Domestic Terminal Visitor Information Centre.
2004
Commencement of the Brisbane Airport Ambassador Program with 6 volunteers.
2010
SQT contracted by Tourism & Events Queensland as Program Manager for the Accreditation of Queensland Visitor Information Centres.
2014
The Tourism Group (TTG) brand registered.
2015
Brisbane Airport Ambassadors receive Gold in the Queensland Tourism Awards for Outstanding Contribution by a Volunteer Group.
2016
TTG appointed as auditor by the Australian Tourism Accreditation Program (ATAP) in Queensland.
TTG contracted by Destination New South Wales as Program Manager for the Accreditation of New South Wales Visitor Information Centres.
2017
TTG appointed as contractor to Tourism Australia's international media and familiarisation program.
Launch of The Tourism Group website.
2018
TTG appointed to operate the Western Australia Visitor Centre (WAVC) in Perth.
Launch of the WAVC website.
2025
TTG commences operations at the Visitor Information Centre at Melbourne Airport.
About
The Tourism Group (TTG) is a multi-faceted company, based in Brisbane but operating across Australia and focused on delivering positive outcomes for its tourism industry partners and through its consultancy contracts.
- Our Visitor Information Centre Operations
- Tourism Accreditation
- Tourism Support Services
- Tourism Consultancy and Development
The Tourism Group offers both insight and experience for tourism bodies and Local Government seeking direction on the delivery of their visitor services and identifying opportunities to enliven their local or regional tourism economy.
Every consultation project we undertake is unique and requires an individual assessment and response. What is common to all projects is matching the skills of our group of consultants to best meet the needs of our clients. Through briefings, consultation with industry and first-hand visits we gain a full understanding of the issues to consider.
Research of critical and current industry data from respected sources, engagement with relevant stakeholders and analysis of comparable business scenarios are all part of the processes we undertake for assembling an informed report with practical solutions and within agreed budgets and timelines.
Our services are tailored to the unique needs of individual clients with outcomes relevant to the destination and its visitor markets.
Contact us
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07 3846 6535