Eligible Criteria

Accreditation ensures that only those centres whose primary purpose of business is tourist information provision, and who are genuine providers of objective visitor information, are acknowledged by the new ‘i’ symbol.

Accreditation means your VIC may use the 'i' symbol under the Queensland Visitor Information Centre Signage policy.

If your Visitor Information Centre (VIC) is operated or funded (partly or fully) by your Regional Tourism Organisation and/or Local Government Authority, you are eligible to apply. If your VIC does not currently meet this eligibility please refer to the Queensland VIC Signage Policy document.

In addition, eligible centres must satisfy minimum operational standards should they wish to apply for use of the symbol. The standards include specific criteria in the areas of:

business and management
business hours
centre facilities
staff and training
networking
information and displays; and
signage and identification

Before applying for accreditation we recommend that you review this flyer, 'Becoming an Accredited VIC'.

Applying for accreditation

To apply for accreditation, after you have decided you meet the eligibility criteria, you must complete the application form.

Download the VIC Signage Policy Application Form

More information

For further information on accreditation contact the VIC Secretariat:

Visit Queensland Pty Ltd
Melanie Sands - Administration
Phone: 0459 992 030 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Visitor Services Projects

Below are some of the projects that we have delivered for the benefit of Visitor Servicing in Queensland. This email address is being protected from spambots. You need JavaScript enabled to view it. for more information on these projects.

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Project VIC Wi-Fi

The Tourism Group’s subsidiary – Visit Queensland – together with Tourism and Events Queensland, the Queensland Government and Gigafy (previously operating as MyPort) joined forces to provide a Free Wi-Fi system for Queensland’s Accredited Visitor Information Centres network.

What is Project VIC Wi-Fi?

Project VIC Wi-Fi is designed to provide a publicly managed wireless Internet system for Accredited Visitor Information Centres. This free Wi-Fi also provides an opportunity for visitors to search, book and connect with friends and relatives during their visit.

What's involved?

Installation of Wi-Fi at Visitor Information Centres throughout Queensland
Ability to track visitor information statistics from all users (e.g. place of origin, age demographics, types of travellers, etc.)
Opportunity to showcase current events and promotions via the Wi-Fi landing page.

Who is involved?

Currently over 50 Visitor Information Centres in Queensland are participating in the Project VIC Wi-Fi.

How can we help?

Visit Queensland offers support to VIC staff with training on how to run and utilise their Wi-Fi system. With the help from Gigafy we create manuals and user guides. We also provide support via phone and email to all VICs who are part of the programme. We work alongside TEQ and Gigafy to ensure all funding and services work effectively.

Shareable Moments Walls

An ongoing project for The Tourism Group’s subsidiary – Visit Queensland – is the Shareable Moments Walls supported by Tourism and Events Queensland. Installed at selected Visitor Information Centres throughout Queensland, the walls depict a local landmark or highlight relevant to an individual destination with cutouts for visitors to enjoy being part of the scene.

Similar to the photo walls that you might encounter at a major theme park or zoo with face spaces, visitors can join in the fun and take selfies for sharing on social media with family and friends. This fun addition can have visitors seemingly diving on the Great Barrier Reef, being Captain Cook on his voyage of discovery, an underground miner or a humpback whale.

Benefits

The Shareable Moments Walls provide a light-hearted addition to the offerings of a VIC and give visitors an extra something to engage in during their visit.
Because the walls feature a destination’s highlights, when guests take their selfies and share them online they are effectively helping to promote the destination.