About The Tourism Group

The Tourism Group (TTG) is a multi-faceted company, based in Brisbane but operating across Australia and focused on delivering positive outcomes for its tourism industry partners and through its consultancy contracts. 

The Tourism Group offers both insight and experience for tourism bodies and Local Government seeking direction on the delivery of their visitor services and identifying opportunities to enliven their local or regional tourism economy. 

Every consultation project we undertake is unique and requires an individual assessment and response. What is common to all projects is matching the skills of our group of consultants to best meet the needs of our clients. Through briefings, consultation with industry and first-hand visits we gain a full understanding of the issues to consider. 

Research of critical and current industry data from respected sources, engagement with relevant stakeholders and analysis of comparable business scenarios are all part of the processes we undertake for assembling an informed report with practical solutions and within agreed budgets and timelines. 

Our services are tailored to the unique needs of individual clients with outcomes relevant to the destination and its visitor markets. 


Our Mission

To encourage, provide guidance, and educate in order to improve and develop visitor services in the tourism industry. 


ISO 9001

The Tourism Group is proud to be ISO 9001 certified. 

ISO 9001 is a globally recognised standard for quality management. It helps organisations of all sizes and sectors to improve performance, meet customer expectations and demonstrate their commitment to quality. Its requirements define how to establish, implement, maintain, and continually improve a quality management system (QMS). 

Timeline

Directors Wayne Clift, Paul Manias and Mark Greaves form Southern Queensland Tourism (SQT).
SQT commences operations at the Brisbane Airport International Terminal Visitor Information Centre.
SQT commences operations at the Brisbane Airport Domestic Terminal Visitor Information Centre.
Commencement of the Brisbane Airport Ambassador Program with 6 volunteers.
SQT contracted by Tourism & Events Queensland as Program Manager for the Accreditation of Queensland Visitor Information Centres.
The Tourism Group (TTG) brand registered.
Brisbane Airport Ambassadors receive Gold in the Queensland Tourism Awards for Outstanding Contribution by a Volunteer Group.
TTG appointed as auditor by the Australian Tourism Accreditation Program (ATAP) in Queensland.

TTG contracted by Destination New South Wales as Program Manager for the Accreditation of New South Wales Visitor Information Centres.
TTG appointed as contractor to Tourism Australia's international media and familiarisation program.
TTG appointed to operate the Western Australia Visitor Centre (WAVC) in Perth by Tourism Western Australia.
Brisbane Airport wins Best Airport Staff (Australia/Pacific) at the Skytrax World Airport Awards.
Brisbane Airport wins Best Airport Staff (Australia/Pacific) at the Skytrax World Airport Awards.
TTG commences operations at the Visitor Information Centre at Melbourne Airport.

Brisbane Airport wins Best Airport Staff (Australia/Pacific) at the Skytrax World Airport Awards.

Brisbane Airport Ambassadors win Silver in the Queensland Tourism Awards for Outstanding Contribution by a Volunteer Group.