VOLUNTEER PROGRAMS

The Tourism Group proudly delivers two of Australia's leading volunteer programs, built on more than 20 years of hands-on experience in designing, managing and training world-class volunteer teams. Our expertise spans every stage of volunteer program development - from strategy and recruitment, evaluation and ongoing support - ensuring your organisation has the tools and confidence to succeed.

Whether you're establishing an Airport Ambassador Program, strengthening a Visitor Information Centre, supporting a major sporting event, powering a conference, or building a bespoke volunteer initiative, The Tourism Group offers proven frameworks, industry-leading training modules and practical know-how. We work alongside you to create volunteer programs that elevate visitor experience, empower your team and deliver exceptional outcomes for your destination or event.

WHY WORK WITH US?

We have over 20 years of Experience in Volunteer Programs

We tailor our approach to your needs

Our Programs have been awarded numerous times:

2025 Queensland Tourism Awards - Silver for Outstanding Contribution by a Volunteer or Volunteer Group
2025 Skytrax Awards - Best Airport Staff in Australia and the Pacific
2022 Skytrax Awards - Best Airport Staff in Australia and the Pacific
2021 Skytrax Awards - Best Airport Staff in Australia and the Pacific
2017 Skytrax Awards - Best Airport Staff in Australia and the Pacific
2015 Queensland Tourism Awards - Gold for Outstanding Contribution by a Volunteer or Volunteer Group