View past issues of the BNE Ambassadors Newsletter here.
1 August 2026 - Khul-Cher Cafe open, DTB terminal update - tea room & office, Airtrain update, Smoke alert.
26 July 2026 - Fog disruptions, Aus Alert Testing, Fellowship Place update, Level 4 FID System, Sth Screening Walking Diversion & Removal.
19 July 2026 - Fellowship Place opens, new kiosks live, welcome Michelle Campbell-Burns, BNE Ambassador Appreciation Dinner.
11 July 2026 - Sustainable Aviation Fuel update, Parking update.
28 June 2026 - Autonomous Mowers launch, Area 51 at Skygate, Better Impact update.
20 June 2026 - Winter school holiday forecast, BNE Master Plan, new Ambassador Hats, new Ambassadors.
12 June 2026 - Pride Month, new services to Western Sydney & Queenstown, Quality of Service Monitoring.
6 June 2026 - 10 Yrs of Air Canada, welcome Nexus Airlines, Better Impact, Redlands Bay Shuttle Services, Landers Pocket wins best pub.
31 May 2026 - National Volunteer Week, DTB update, New Ground Handler Pocket Cards, BAC Spend & Win Promo Campaign.
17 May 2026 - NRL Magic Round, Terminal updates.
10 May 2026 - Full Scale Aerodrome Emergency Exercise, Travelling with assistance dogs.
3 May 2026 - Aerobridge replacement, Fellowship Place Tail, New GTO Map, DTB update.
25 April 2026 - Anzac Day, Australia Post facility opens, retail upgrade.
18 April 2026 - Two new hotels, Qantas Lounge access, Emirates & Qatar resume flights, - Jestar temporary checkin, World Autism Day.
5 April 2026 - - SmarteCarte Luggage wrapping, Aerobridge replacement project, VIC desk update, Airtrain trackwork, BNE therapy dogs.
29 March 2026 - Fellowship Place update, China Southern twice daily, Gate A3 now open, Tally Count, Tourist Refund Scheme, BNE maps.
22 March 2026 - Southern Transit Screening point upgraded, ITB ceiling works & GTO drop off changes, DTB Southern passback works.
15 March 2026 - Dinosaurs at BNE Precinct, Generator removal, Airtrain brochure update.
8 March 2026 - Aviation disruptions, China Eastern all year, new Build & Design Centre, ITB Level 3 Escalator, Central passback now open.
28 February 2026 - Vodafone closure, DTB Nth temporary screening, BNE Flashback Planespotters, Employee Appreciation Day.
21 February 2026 - DTB Nth Passback closure, Luggage Handling reminder, Escape Lounge offer.
15 February 2026 - Plane Spotting area update, International students, Lunar New Year, DTB Southern Temporary Screening Point, Snake alert.
8 February 2026 - Speed limit changes, Royal Edinburgh Military Tattoo, Qantas A220 international debut, DTB VIC desk update, Scam alert.
1 February 2026 - BNE Cycleway, Runway maintenance, ITB upgrades, welcome Brooki Bakehouse to ITB.
17 January 2026 - Record breaking year, ITB GTO Drop off, DTB VIC desk update, Runway Numbering System, Skygate information.
10 January 2026 - Runway maintenance, DTB BAC Reception Office access, Flixbus new services, BAC Lost Property Auction.
3 January 2026 - Happy New Year, ASIC & ID Cards, Therapy Dogs, Smith Family donation, Reminders and helpful information.
25 December 2025 - Merry Christmas, new Plane Spotting area, additional services to BNE, ITB Upgrades, DTB Central Screening open.
20 December 2025 - Cabin baggage screening update, ITB & DTB security upgrades, DTB updates, Major track closures.
13 December 2025 - ITB GTO updates, DTB security upgrades, DTB VIC desk is moving, Christmas at BNE, Airtrain passes.
6 December 2025 - BAC Yellow Army, American Airlines seasonal services, ITB Level 4 hoarding, DTB security upgrades, Christmas at BNE.
29 November 2025 - New international flights, BNE brand wins gold, Power Bank safety, ITB retail upgrade, DTB temporary screening point.
23 November 2025 - Landers Pocket open, new Queenstown flights, Security upgrades, DTB VIC relocation, tarmac shoot.
16 November 2025 - QLD Tourism Awards Silver, ITB retail & security upgrade, BNE kids travel stamp, tarmac shoot, christmas party.
1 November 2025 - Airports and storms, Flight updates, ITB Level 2 check in, New trolleys, DTB updates.
25 October 2025 - Welcome back American Airlines, DTB Nth Screening Point open, Animal relief area, BNE artwork.
19 October 2025 - Teen pilot makes history, Lost Property Auction, DTB admin office corridor works, Belinda steps into new role.
11 October 2025 - Two new BNE records, DTB Carpark works, Airtrain Trackworks, Skygate updates, intern program update.
4 October 2025 - Runway works, DTB broken cupboard lock, new store at DTB, BNE day in the life, Ambassador meeting.
27 September 2025 - Busiest Day Ever, Shift Coordinator trial, Ground transport updates, new uniforms, appreciation dinner.
21 September 2025 - Liquids in X-ray screening equipment, Qantas lounge works, Lockers at DFO, QLD Welcomes You, new uniforms.
13 September 2025 - New Queenstown & Hong Kong flights, planned control burn, BNE wins design award, School holiday peak.
7 September 2025 - ITB turns 30, ITB Travellator refurb, DTB Escalator installation, Live Like Her Challenge
30 August 2025 - Runway maintenance, Security upgrades, DTB travellator closure, new lost property enquiry card, Appreciation Dinner.
22 August 2025 - China Southern frequency increase, planned control burn, DTB travellator closure, Art installation, Help find Peppa.
16 August 2025 - ID & Access office temporary relocation, Missing clickers, Cultural Training session, BNE runway history.
9 August 2025 - new Cook Islands route, Runway works, Flight Centre works, DTB travellator closure.
31 May 2025 -
25 May 2025 -
19 April 2025 -
12 April 2025 -
5 April 2025 -
8 February 2025 -
31 January 2025 -
25 January 2025 -
18 January 2025 -
9 January 2025 -
3 January 2025 -
Meet & Greet Booking Form
The Tourism Group is currently contracted to operate three of Australia’s busiest Accredited Visitor Information Centres. They include:
The Tourism Group continues its award-winning operation of the Accredited Explore Centres at both the International and Domestic Terminals of Brisbane Airport. Brisbane Airport Corporation first appointed Southern Queensland Tourism a subsidiary of The Tourism Group in 2002, expanding from the International Terminal to also provide visitor services at the Domestic Terminal and establish Australia’s leading Airport Ambassadors program of volunteers.
The operation of the accredited visitor centre for Tourism Western Australia was awarded to The Tourism Group in mid-2018. Our Western Australia team operates the Western Australian Visitor Information Centre, located in the heart of Perth’s city centre.
Our Airport Ambassadors are dedicated community volunteers who generously donate their time to support travellers throughout Brisbane Airport. You’ll find them across both the International and Domestic Terminals, especially during peak travel periods, offering friendly assistance and local insight.
Each of our 165+ Ambassadors completes a comprehensive three-month training program, equipping them with an in-depth understanding of airport procedures as well as tourism information across the wider Queensland region. From navigating terminal layouts to advice on accommodation, transfers, and tours, our Ambassadors are ready with helpful answers.
With volunteers from a wide range of professional backgrounds — and the ability to speak over 20 different languages — the program brings together an impressive breadth of skills, enabling us to assist travellers from all over the world. Collectively, they contribute exceptional customer service, going the extra mile to make each visitor’s experience easier and more enjoyable.
You can easily spot our Ambassadors in bright blue shirts with a canary-yellow “i” (for information) on the back as they roam the terminals, creating memorable moments as proud “Day Makers.”
Their dedication has been formally recognised, with the program awarded Gold in the 2015, and Silver in the 2025 Queensland Tourism Awards, for Outstanding Contribution by a Volunteer Group. The volunteers were also formally recognised by Skytrax in 2025 when Brisbane Airport was awarded Best Airport Staff in Australia/Pacific. The appreciation for these individuals is ongoing, and every day we are reminded of the remarkable impact they have on the passenger experience.
REDUCING FOOD WASTE |
SUPPORTING CHARITIES |
EMBRACING THE COMMUNITY |
||||||
| Airport Ambassadors sort returned flight food under strict safety standards. Together with contributions from across the city, this work helps OzHarvest deliver more than 2.7 million meals to local charities each year. | The Brisbane Airport Ambassadors support charities such as Mates 4 Mates, Forgotten Women, Share the Dignity, The Biggest Morning Tea and more. | Our Ambassadors are joined by adults with disabilities from the Tertiary Place who assist in restocking brochures at the Visitor Information Centre and experience being in an airport. |
